Partner Success Lead (AI)

Location: San Francisco, CA; New York City, NY; or Seattle, WA. Hybrid policy requires staff to work from one of Anthropic's offices at least 25% of the time; some roles may require more office time.

Annual salary: $215,000–$300,000 USD.

Company

Anthropic builds reliable, interpretable, and steerable AI systems designed to be safe and beneficial for users and society.

What you will do

• Own a portfolio of 10–30 concurrent partner-delivered customer engagements from partner matching through completed outcomes.
• Run weekly delivery and at-risk reviews, diagnose blockers, assign ownership, and drive issues through resolution.
• Track delivery quality, Claude consumption, customer adoption, engagement health, completion timing, and stall rates.
• Build senior relationships with consulting and systems integration partners and lead executive briefings, enablement sessions, and quarterly practice reviews.
• Develop partner Claude practices through certified practitioner capacity, repeatable industry offerings, customer references, and co-investment programs.
• Turn successful delivery motions into reusable review packs, unblocking plays, practice-building guides, and operating playbooks.

Requirements

• Experience owning a high-volume book of concurrent customer engagements, projects, or accounts through completed outcomes.
• Ability to create structured operating rhythms, review formats, checklists, and playbooks that can be adopted by wider teams.
• Track record tied to completed work and customer behavior, such as on-time delivery, adoption, retention, consumption, or expansion.
• Strong judgment in delivery quality, escalation, risk diagnosis, and cross-functional unblocking.
• Confident presentation skills for partner executives, delivery practitioners, customers, and internal leadership.
• Technical fluency sufficient to review Claude delivery work and active daily use of Claude or another large language model.

Nice to have

• 5–8 years working with consulting and systems integration partners or delivery-facing customer success in software, cloud, or partner-led businesses.
• Experience with global or regional systems integrators and their delivery practices.
• Experience with at-risk account reviews, surge teams, co-investment funding, quarterly business reviews, or new operating models.
• Depth in financial services, healthcare, public sector, retail, or manufacturing.

Culture & Benefits

• Visa sponsorship is available, with immigration lawyer support, subject to role and candidate eligibility.
• Collaborative work across research, engineering, policy, and business teams.
• Competitive compensation, benefits, optional equity donation matching, generous vacation, and parental leave.
• Flexible working hours and office-based collaboration.
• Anthropic is a public benefit corporation focused on safe, trustworthy, and socially beneficial AI.

Hiring process

• Candidates may be asked to discuss a recent deliverable demonstrating their use of AI in their work.
• Applications are evaluated with consideration for equivalent combinations of education, training, and experience.