Partner Success Lead (AI)

Location: San Francisco, CA; New York City, NY; or Seattle, WA. Staff are expected to work from one of the offices at least 25% of the time.

Annual salary: $300,000–$365,000 USD

Company

Anthropic builds reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Own a book of approximately 10–30 concurrent partner-led customer engagements from partner matching through completed outcomes.
• Run weekly delivery reviews and diagnose, assign, and resolve stalled or at-risk engagements.
• Track delivery quality, timelines, customer Claude consumption, active usage, stall rates, and partner health.
• Build senior relationships with consulting and systems integration partner leadership and run quarterly practice reviews.
• Develop partner Claude practices through certified practitioner capacity, repeatable industry offerings, and customer references.
• Create reusable review packs, escalation plays, delivery methodologies, and operating playbooks while coordinating with sales, customer success, product, and delivery teams.

Requirements

• Experience owning a high-volume book of concurrent customer engagements, projects, or accounts through completed outcomes.
• Experience building structured operating rhythms, reviews, checklists, or playbooks that others can use.
• Track record tied to completed work and customer behavior, such as delivery, adoption, retention, consumption, or expansion.
• Strong judgment in delivery quality assessment, escalation, and cross-functional unblocking.
• Ability to present to partner executives, delivery practitioners, customers, and internal leadership.
• Technical fluency sufficient to review real Claude engagements and ask substantive delivery questions, plus active daily use of Claude or another large language model.

Nice to have

• 5–8 years working with consulting and systems integration partners or delivery-facing customer success.
• Experience with systems integrators such as Accenture, Deloitte, Capgemini, Infosys, TCS, or Wipro.
• Experience with at-risk account reviews, surge teams, co-investment funding, quarterly business reviews, or newly formed operating models.
• Depth in financial services, healthcare, public sector, retail, or manufacturing.

Culture & Benefits

• Collaborative environment focused on high-impact AI research and trustworthy, steerable AI.
• Competitive compensation and benefits with optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours and office-based collaboration.
• Visa sponsorship may be available, with immigration lawyer support, depending on the role and candidate.