Customer Success & Operations Leader (Robotics)

Location: Union City, California, United States; up to 50% travel required

Salary: $166,000–$249,000 per year, plus benefits and equity

Company

hirify.global is a Series C robotics startup applying machine learning to materials handling through Level 4 autonomous reach trucks and infrastructure-free pallet handling.

What you will do

• Own long-term customer ROI and serve as the bridge between warehouse operations, customer executives, and the internal product roadmap.
• Lead executive engagement and Quarterly Business Reviews, translating fleet telemetry and operational data into business outcomes.
• Oversee Field Engineering activities and coordinate customer change management for software, hardware, and operational deployments.
• Manage operational and customer success engagement with a Tier-1 OEM, including onboarding, deployment standards, and knowledge-sharing pipelines.
• Define throughput and efficiency metrics and partner with the Data team to build them into the platform.
• Build the internal Customer Success operating rhythm and scale deployment practices for the OEM dealer network.

Requirements

• 10+ years of high-stakes leadership experience in Customer Success, Technical Account Management, or Field Operations.
• Experience in robotics, industrial automation, or complex hardware and software environments.
• Technical understanding of localization, perception, and autonomy concepts, combined with executive-level communication skills.
• Experience aligning Field Operations, Product, Engineering, and Data teams and driving change in heavy-industry environments.
• Must be able to work in the United States; H-1B visa sponsorship is not available.
• Ability to travel up to 50% and work on-site with customers in warehouse environments.

Nice to have

• Bachelor’s degree or higher in Engineering, Computer Science, or a related field.
• Experience with supply chain logistics, robotics and automation, WMS integration, and high-volume warehouses.
• Outstanding customer relationship management and interpersonal communication skills.

Culture & Benefits

• Values centered on safety, people, encouragement, and transparency.
• Health, dental, vision, and 401(k) matching benefits.
• Flexible working schedule.
• Daily lunch, dinner for late evenings, and stocked snacks.
• Regular knowledge-sharing through internal Show & Tell sessions.