Senior Partner Success Manager (Mental Healthcare)

Location: United States; remote work available.

Compensation: $95,000–$105,000 base salary annually plus commission at $130,000 OTE.

Company

Digital mental health provider delivering evidence-based wellness, coaching, therapy, psychiatry, crisis intervention, intensive outpatient programming, and persistence intelligence to students through partnerships with colleges and universities.

What you will do

• Own strategic relationships with a portfolio of high-impact university partners and develop account plans aligned with institutional goals.
• Drive renewals, expansions, cross-sell opportunities, partner satisfaction, and quarterly and annual revenue targets.
• Deliver executive presentations, product demonstrations, and QBRs/EBRs using utilization and outcomes data to demonstrate ROI.
• Collaborate with Clinical, Marketing, Product, and Implementation teams to address partner needs and launch new services.
• Facilitate implementations and change management during leadership changes, funding shifts, and new-campus onboarding.

Requirements

• Strong experience in partner success, account management, or customer success, preferably in health tech, SaaS, higher education, or clinical services.
• Proven success managing high-touch client relationships with measurable renewal, upsell, satisfaction, or net ARR outcomes.
• Experience leading executive conversations, creating account plans, and presenting business impact reviews.
• Experience with contract negotiation, renewal management, stakeholder mapping, strategic account planning, and change management.
• Demonstrated project management, communication, accountability, ownership, and problem-solving skills.
• Comfort using AI tools for communication, analysis, and workflow automation.

Nice to have

• Experience working with universities, colleges, mental health organizations, clinical services, healthcare delivery, or student affairs.
• Familiarity with Salesforce, Looker, or similar CRM and analytics tools.
• Experience building AI workflows or prompt libraries.
• Experience in a fast-paced startup environment.

Culture & Benefits

• Mission-driven, collaborative, empathetic, and curious work environment focused on improving access to mental healthcare.
• Remote and flexible work location.
• Stock options and competitive performance-based compensation.
• Medical, vision, dental, 401(k), FSA, One Medical access, and commuter benefits.
• Generous PTO, sick leave, parental leave, and bereavement leave.
• Three-week sabbatical and a $3,000 stipend after five years of continuous full-time employment, plus a $1,000 new-parent mental wellness benefit.