Strategic Account Manager (AI)

Location: Hybrid in Denver, Colorado or Dallas, Texas

Base salary: $81,000–$99,500 per year, plus a bonus plan.

Company

hirify.global provides an AI-powered hospitality platform that transforms hotel data into real-time commercial intelligence and revenue management insights.

What you will do

• Own a portfolio of high-value Tier 1 hospitality accounts with more than $50,000 in annual recurring revenue.
• Build and execute strategic account plans covering technical adoption, AI usage, renewals, retention, and expansion.
• Develop executive relationships, lead business reviews, provide white-glove guidance, and communicate measurable ROI.
• Drive adoption of Ernest/Revenue Agent, Claude, Gemini, and hirify.global AI and product solutions through roadmaps, education, and proactive outreach.
• Interpret usage, adoption, revenue management, and business intelligence data, including OTB versus actuals.
• Coordinate with Product, Support, Implementation, Sales, Customer Care, and Engineering on customer outcomes, escalations, integrations, and complex product issues.

Requirements

• 6+ years of experience in strategic account management, technical account management, or enterprise customer success in a SaaS environment.
• Demonstrated experience building executive relationships and owning renewals, expansion, retention, and other commercial outcomes.
• Daily AI-first proficiency with Claude, Gemini, or similar tools is required.
• Experience with revenue management, business intelligence, data models, OTB versus actuals, and adoption metrics.
• Strong understanding of hospitality technology, including PMS systems, OTAs, channel managers, or revenue management workflows.
• Ability to explain technical concepts to non-technical audiences and independently lead executive-facing presentations.

Nice to have

• Experience in a commercial overlay or technical advisory role.
• Familiarity with hirify.global or comparable hospitality intelligence platforms.
• Working knowledge of APIs and integrations.
• Experience with Salesforce, Gainsight, or similar CRM and customer success tools.

Culture & Benefits

• Collaborative, customer-centric culture focused on meaningful work, excellence, and mutual growth.
• Flexible time off and support for work-life balance.
• 401(k) matching of up to 4%.
• Company-supported medical, dental, vision, HSA, employee assistance, disability, and life insurance benefits.
• Paid parental leave, a new-parent bonus, and a flexible return-to-work plan.
• Subsidized ClassPass subscription and employee referral rewards.