PCGS Customer Service Representative

Location: Hong Kong, China

Company

hirify.global provides grading, authentication, vaulting, and sales services for trading cards, autographs, comics, coins, video games, tickets, and memorabilia through brands including PCGS, PSA, Beckett, SGC, and Card Ladder.

What you will do

• Respond promptly and professionally to customer inquiries by phone, email, chat, and in person.
• Meet hirify.global Club members during office visits, events, and trade shows to provide personalized service.
• Help customers with submissions, account updates, service information, and PCGS processes.
• Maintain accurate records of customer interactions and follow-up actions.
• Escalate complex cases and collaborate with sales and operations to improve the customer journey.
• Identify potential high-value members and refer them to Business Development for key account opportunities.

Requirements

• At least 2 years of customer service experience preferred.
• Customer-focused, organized, professional, and comfortable working in a fast-paced environment.
• Interest in collectibles, auctions, or grading industries.
• Fluent English, Cantonese, and Mandarin required.

Nice to have

• Additional Asian language skills.

Culture & Benefits

• Full-time position with competitive compensation determined by experience, qualifications, location, and skills.
• Video interviews require cameras to be on, with some interview steps potentially conducted by phone.
• A final on-site interview may be requested for remote roles at the company's discretion.
• Reasonable accommodations are available during the application and interview process.

Hiring process

• Interviews may take place by video or phone.
• Candidates should keep their cameras on during video interviews; additional on-site interviews may be requested when applicable.