Associate, Core Service - International Client Services (Mandarin and/or Cantonese)

Location: Phoenix, Arizona, United States; hybrid work with regular in-person attendance

Salary: USD $52,000–$56,000 per year, plus bonus and language incentive opportunities.

Company

hirify.global provides financial services and investment products for international and domestic clients.

What you will do

• Service international non-US resident and domestic clients across trading and account servicing needs.
• Assist clients with stocks, ETFs, mutual funds, options, and general account inquiries.
• Provide client service in Mandarin and/or Cantonese and complete document translations for internal partners.
• Support Stock Plan Services clients during evening and overnight shifts as needed.
• Build client trust through clear communication across phone, chat, and email.

Requirements

• Mandarin and/or Cantonese: must be able to read, write, and speak the language.
• English required.
• Series 7 and Series 63 licenses, or willingness to obtain both within the allotted training period.
• Effective written and verbal communication skills, professionalism, integrity, and strong work ethic.
• Availability for a structured schedule, including assigned breaks and variable or early shifts.
• Willingness to learn and work in a fast-paced, evolving environment.

Nice to have

• Two or more years of college study in finance, economics, business administration, or a related field; a bachelor's degree is preferred.
• Two or more years of customer service experience, preferably in financial services.
• Experience supporting clients through phone, chat, and email.
• Basic to intermediate knowledge of investment products and the ability to explain complex subjects by phone.

Culture & Benefits

• Hybrid work and flexibility with an emphasis on regular in-person collaboration.
• 401(k) with company match and employee stock purchase plan.
• Health, dental, vision, parental leave, and family-building benefits.
• Paid vacation, volunteering time, and a 28-day sabbatical after five years for eligible positions.
• Tuition reimbursement and continuous learning opportunities.