Consumer and Shopper Engagement Team Leader

Location: Shanghai, China; hybrid work with an average of 3 days per week in the office. No relocation assistance is offered.

Company

hirify.global is a family-owned global company focused on inspiring and developing children through creativity and play.

What you will do

• Lead, motivate, and develop a team of 10–15 Consumer and Shopper Engagement Advisors.
• Analyse team performance, identify root causes, and implement improvement actions.
• Conduct mentoring sessions, one-to-ones, feedback discussions, team huddles, and regular meetings.
• Support career development, identify talent, and help retain team members.
• Drive recruitment activities for frontline staff.
• Create a psychologically safe and transparent team environment while representing hirify.global Values.

Requirements

• At least 3 years of experience as a people leader developing diverse teams of 10–15 advisors.
• Proficiency in written and spoken English and Mandarin is required.
• Solid understanding of CRM and contact management.
• Ability to collaborate effectively with diverse colleagues at all levels.
• Willingness to accept weekend shifts.

Nice to have

• Experience leading contact centre teams for online ecommerce platforms such as Tmall.

Culture & Benefits

• Work-life balance and an inclusive culture where employees feel safe, valued, and included.
• Enhanced paid family care leave.
• Life and disability insurance.
• Wellbeing resources and opportunities to build community and creativity.
• Colleague discount from the first day and an eligible performance bonus.