Customer Service, Credit Counsellor - Bilingual (Collections)

Location: Montréal, QC, Canada. Work arrangement details will be discussed during the interview; employees may be eligible for the Agent@Home program but must be able to attend the primary hirify.global location within two hours upon request.

Salary: Competitive salary with incentive pay; exact amount not specified.

Company

hirify.global is a relationship-oriented bank providing banking and financial services for modern clients.

What you will do

• Handle incoming and outbound calls with clients who hold various hirify.global products.
• Discuss repayment options and help resolve outstanding debts.
• Explain contractual terms and conditions and help clients prevent further delinquencies.
• Understand client priorities, advise on suitable solutions, and provide forward-looking financial guidance.
• Take ownership of calls while communicating in a friendly, empathetic, courteous, and professional manner.
• Use problem-solving, outreach, and relationship-building skills to connect clients with appropriate resources and opportunities.

Requirements

• Fluent French and English required to serve clients in the community.
• Strong client service, communication, analytical thinking, and problem-solving skills.
• Ability to discuss credit, repayment options, debt collection, and financial solutions.
• Ability to work independently with a secure, private workspace if participating in the Agent@Home program.
• For home work, a wired internet connection with at least 15 Mbps download and 10 Mbps upload is required; satellite internet is not permitted.
• Must be legally eligible to work in Canada and hold a valid work or study permit where applicable.

Culture & Benefits

• Full-time permanent position with 37.5 weekly hours.
• Flexible scheduling between Monday and Friday, 8:00 a.m. to 8:00 p.m., and Saturday, 8:00 a.m. to 4:00 p.m., including evenings and weekends.
• Competitive salary, incentive pay, banking benefits, and a benefits program subject to plan terms.
• Defined benefit pension plan, employee share purchase plan, vacation, and wellbeing support.
• Professional development opportunities, including a paid Purpose Day for personal growth and development.
• Inclusive workplace with accessibility support and employee recognition programs.

Hiring process

• May include an attribute-based assessment and skills tests, including a French proficiency assessment.
• Artificial intelligence tools may be used during recruitment.