Customer Success Manager

Location: Los Altos, California, United States (HQ)

Base salary: $100,000–$130,000 per year

Company

hirify.global provides a developer-first identity platform for authentication, MFA, SSO, and AI agent authentication, serving more than 1,000 organizations.

What you will do

• Manage a shared portfolio of business customers using health, usage, engagement, support, and renewal signals to prioritize work.
• Drive adoption and retention through email, calls, webinars, office hours, lifecycle campaigns, and other scaled engagement channels.
• Identify customer risks, stalled adoption, renewal risks, and expansion opportunities, collaborating with Sales, Support, Product, and Customer Success Engineering.
• Create repeatable onboarding guides, implementation workflows, playbooks, and customer education resources.
• Design and optimize lifecycle programs and automated workflows using customer data and internal systems.
• Analyze customer health and operational data in platforms such as Looker and FunnelStory, sharing trends and actionable insights with leadership.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or a related customer-facing role.
• Experience managing customers through one-to-many, digital, or tech-touch engagement strategies.
• Hands-on experience with CRM, business intelligence, and customer health platforms such as HubSpot, Looker, or similar tools.
• Experience creating scalable customer programs, lifecycle campaigns, automation workflows, or Customer Success processes.
• Ability to drive customer adoption, retention, and growth while managing multiple priorities.
• Strong communication, organization, technical aptitude, and cross-functional collaboration skills.

Nice to have

• Experience with developer tools, security, infrastructure, or CIAM.
• Knowledge of OAuth, OIDC, SAML, MFA, and SSO.
• Familiarity with SOC 2, GDPR, or CCPA.

Culture & Benefits

• Medical, dental, and vision coverage with HSA and FSA options.
• Mental health support and wellness resources.
• 401(k) plan with employer support.
• Maternity leave and tax-advantaged healthcare and dependent-care benefits.
• Monthly internet allowance and paid lunches when working from the office.
• Professional development budget for courses and conferences.