Customer Service Representative - West

Location: Vancouver, WA, United States — hybrid at the distribution center. Monday–Friday, 8:00 a.m.–5:00 p.m. for the Vancouver-based schedule.

Salary: $20.00–$34.00 per hour

Company

hirify.global provides pipe preparation, joining, hanging, flow-management, and fire-protection products for commercial buildings, industrial facilities, infrastructure, and critical systems.

What you will do

• Respond to customer inquiries by phone, email, and live chat, aiming for first-contact resolution.
• Support product, service, technical, and account-related questions.
• Resolve complaints and process RMAs, credits, and debits in the CRM portal.
• Process customer and outside-sales RFQs accurately in the ERP platform.
• Collaborate across functions, escalate complex issues, and identify service improvements.
• Document interactions, build customer trust, support buying decisions, and monitor KPIs in Power BI.

Requirements

• Bachelor’s degree or equivalent experience in B2B customer service.
• Excellent verbal and written communication skills, including conflict resolution.
• Strong problem-solving ability and a customer-focused mindset.
• Ability to remain calm under pressure and adapt to changing priorities.
• Proficiency with an ERP system; CRM experience is an advantage.
• Ability to work in the hybrid Vancouver, WA setting.

Culture & Benefits

• Full-time employment with a Monday–Friday schedule for the Vancouver team.
• Work in a customer service department supporting established industrial and commercial product brands.
• Equal opportunity employment.

Hiring process

• Application review.
• Interview.
• Offer and hire.