Customer Services Representatives

Location: San Diego, California, United States; Workplace: Hybrid

Salary: $18–$20 per hour

Company

hirify.global is a women-led energy transformation firm focused on energy efficiency, electrification, load flexibility, and carbon reduction solutions for utilities.

What you will do

• Provide professional customer support through inbound and outbound calls, email, voicemail responses, and callback follow-up.
• Answer questions about program eligibility, services, application status, documentation requirements, and program guidelines.
• Document customer interactions, contact attempts, complaints, and program information accurately.
• Enter, update, and research customer records in internal, external, and utility databases.
• Obtain and maintain supporting documentation for program enrollment files.
• Use Microsoft Office, particularly Excel, complete basic calculations, and meet productivity and quality standards.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a customer service environment.
• At least 1 year of experience performing administrative duties in an office environment.
• Strong communication skills, attention to detail, confidentiality, and the ability to learn and apply program guidelines.
• Ability to work in a hybrid position based in San Diego, California, United States.

Nice to have

• Two years of experience in a call center environment.
• Spanish bilingual skills.

Culture & Benefits

• Three weeks of paid vacation annually and paid holidays.
• 401(k) retirement plan with employer match.
• Medical, dental, and vision coverage.
• Parental leave, employee assistance program, commuter benefits, and supplemental benefits.
• Employment is contingent on successful background and reference checks; a pre-employment drug screen may apply.