Technical Program Manager - CRM (Salesforce)

Location: Plano, TX, USA

Company

Brown & Brown is an insurance company focused on delivering customer relationship management capabilities across multiple commercial, personal lines, and employee benefits segments.

What you will do

• Lead the end-to-end delivery of an enterprise Salesforce CRM program from mobilization and discovery through implementation, training, cutover, go-live, and stabilization.
• Establish program governance, roadmaps, workplans, milestones, dependencies, resource plans, budgets, RAID logs, decision logs, and executive reporting.
• Facilitate current-state and future-state process design across multiple business segments and govern a common sales-process backbone with legitimate variations.
• Translate approved processes and requirements into product backlogs, user stories, acceptance criteria, release plans, and traceable implementation deliverables.
• Coordinate Salesforce architecture, integrations, data migration, testing, security, organizational readiness, and production support workstreams.
• Manage systems integrators and third-party vendors, including statements of work, staffing, deliverable quality, schedules, issue resolution, and financial performance.

Requirements

• Bachelor’s degree in business, information technology, computer science, engineering, or a related field; equivalent professional experience may be considered.
• At least seven years of experience leading complex enterprise technology or business-transformation programs, including scope, schedule, budget, risk, vendor, and executive governance responsibilities.
• Experience leading at least one end-to-end Salesforce or comparable enterprise CRM implementation from discovery and design through deployment and stabilization.
• Working knowledge of Salesforce Sales Cloud, configuration, integrations, data migration, environments, testing, release management, and production support.
• Experience with Agile, hybrid, and waterfall delivery methods, backlog and sprint planning, dependency management, release planning, data migration, integration, UAT, cutover, and organizational readiness.
• Ability to travel as needed for business workshops, program milestones, and deployment activities.

Nice to have

• Salesforce implementation experience in insurance brokerage, financial services, or another regulated, relationship-driven industry.
• Salesforce certifications such as Administrator, Business Analyst, Sales Cloud Consultant, or Platform App Builder.
• PMP, PgMP, Agile, Scrum, SAFe, Prosci, or comparable certifications.
• Experience with Salesforce Data Cloud, MuleSoft, Experience Cloud, CRM Analytics, AI-enabled Salesforce capabilities, legacy CRM consolidation, or merger and acquisition integration.

Culture & Benefits

• Full-time employment in a meritocratic culture that supports self-starters and customer-focused decision-making.
• Medical, prescription, dental, vision, life, and disability insurance.
• ESPP, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, preferred partner discounts, and additional benefits subject to eligibility and waiting periods.