CX Systems Technical Program Manager (AI)

Location: Remote

Base salary: $200,000–$250,000 per year, plus equity and benefits.

Company

Polymarket is a prediction market platform where users trade on outcomes across politics, economics, sports, culture, and current affairs.

What you will do

• Own and prioritize the CX technology roadmap across ticketing, CRM, AI automation, and product integrations.
• Configure, evaluate, and improve Decagon AI agents to increase automated resolution and reduce manual handling.
• Translate CX operational pain points into clear requirements for Engineering and follow delivery through completion.
• Lead tooling rollouts from kickoff through launch across Engineering, Operations, and vendors.
• Partner with Product Engineering on APIs, webhooks, and data flows between CX systems and the product.
• Administer CX platforms and manage access controls, configuration changes, vendors, contracts, renewals, and escalations.

Requirements

• 4+ years of experience in CX systems, technical program management, or a comparable role.
• Hands-on configuration and administration experience with Zendesk, Salesforce Service Cloud, Intercom, or a similar support platform.
• Experience deploying and evaluating AI agents or automation in a support environment.
• Ability to design and review solutions involving APIs, webhooks, and system integrations.
• Strong program management and communication skills across technical and non-technical stakeholders.

Nice to have

• Experience building LLM evaluation frameworks or QA workflows for AI-generated responses.
• Background in fintech, crypto, or trading platforms.

Culture & Benefits

• Remote work in a fast-moving CX organization supporting a global user base.
• Competitive salary, equity, and full health, vision, and dental coverage.
• Unlimited paid time off.
• 401(k) match.
• New MacBook Pro, large display, and accessories.