Customer Relations Specialist II, Vault (Overnight Shift - Full Time 4 Days/Week)

Location: New Castle, Delaware, United States; onsite four days per week. Overnight schedule: Sun–Wed or Wed–Sat, 6:00 PM–4:30 AM.

Hourly rate: $21, plus eligible shift differential pay.

Company

hirify.global provides technology-enabled authentication, grading, vaulting, and sales services for collectibles, including trading cards, autographs, comics, coins, video games, tickets, and memorabilia.

What you will do

• Coordinate communication between Vault Customer Care and operations teams regarding damaged inventory, returns, label corrections, and certification discrepancies.
• Use Salesforce work order management to create, route, and monitor resolution activities across departments.
• Document inventory exceptions with digital imaging and maintain visual records for assessment and resolution.
• Coordinate shipment and reholdering logistics, reimaging workflows, and replacement of corrected digital assets.
• Track exception resolution through the established 10-day turnaround process and generate exception reports.
• Perform quality assurance reviews of Vault House Account inventory before listing and verify item condition.

Requirements

• At least one year of customer service experience in a customer service environment.
• Proficiency with Salesforce work order management.
• Experience with digital imaging equipment and basic image processing.
• Strong attention to detail, documentation, quality control, and cross-functional communication skills.
• Ability to follow established workflows and exercise judgment when handling exceptions.
• Must be authorized to work in the United States and able to work onsite in New Castle four days per week on an overnight schedule.

Culture & Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Paid vacation and ten company-paid holidays.
• 401(k) matching plan.
• Fertility, commuter, and educational assistance benefits.
• Employee discounts on selected grading services.
• Team celebrations, holiday events, and team-building activities.