Patient Access Associate Specialist - Night Shift

Location: Onsite at Ardent - Pascack Valley in Westwood, New Jersey, United States

Salary: $17.00–$18.15 per hour based on experience, plus shift differential for select shifts

Company

hirify.global provides technology-enabled revenue cycle management solutions for hospitals and affiliated physician groups across the United States.

What you will do

• Perform admitting and patient access duties for hospital patients, including registration, demographic data collection, and medical record number assignment.
• Verify insurance eligibility, enter benefit data, process physician orders, and support accurate billing and clean claims.
• Complete medical necessity screening using ABN software and distribute required consent, Medicare, Tricare, observation, and patient education forms.
• Conduct pre-registration calls, explain financial liabilities and payment options, and collect point-of-service payments and past-due balances.
• Operate the telephone switchboard and provide compassionate customer service while following organizational policies and regulatory requirements.
• Audit accounts, correct documentation issues, and provide statistical reporting to Patient Access leadership.

Requirements

• 1+ year of customer service experience.
• High School Diploma or GED.
• Ability to work onsite on the overnight shift: Sunday–Tuesday, 7:00 p.m.–7:00 a.m., and Wednesday, 7:00 p.m.–1:00 a.m.
• Inquisitiveness and openness to innovation, including AI-enabled process improvement.
• CRCR certification required within 9 months of hire; certification is company-paid.

Culture & Benefits

• Comprehensive healthcare, time-off, retirement, and well-being benefits.
• Paid professional certification and tuition reimbursement.
• Bonus incentives and shift differential for select shifts.
• Career advancement and professional development opportunities.
• Culture focused on collaboration, growth, innovation, work-life flexibility, and recognition.