IT Support Administrator I (Fintech)

Location: New York, New York, United States; hybrid support for the NYC office with remote troubleshooting and occasional work from the assigned Affirm office.

Salary: USD 80,000–100,000 base pay per year.

Company

Affirm is a fintech company providing transparent buy-now-pay-later credit without hidden fees or compounding interest.

What you will do

• Provide local IT support and troubleshooting for users in the NYC office.
• Provide remote support for end-user technology issues.
• Educate employees on and enforce IT compliance and security policies.
• Maintain Zoom Rooms, conference-room AV hardware, enterprise systems, servers, desktops, and company IT assets.
• Monitor security threats and malware, and maintain endpoint and email security controls.
• Occasionally maintain the office’s local network infrastructure.

Requirements

• Experience administering and supporting macOS, with flexibility to work across Windows, printers, and network devices.
• Experience with formal ticketing systems and SaaS administration.
• Experience provisioning and deprovisioning machines and user accounts.
• Knowledge of endpoint security, including disk encryption, OS firewalls, and device lockdown, as well as email security.
• Experience with mobile device management technologies.
• Strong troubleshooting, problem-solving, documentation, and proactive communication skills.

Nice to have

• Google Workspace administration experience.
• AV systems experience and automation or scripting experience.
• Apple Certified Associate or ACSP certification.
• Ability to explain difficult technical concepts clearly and support office-wide efficiency.

Culture & Benefits

• Remote-first company with flexibility for eligible roles, while this position includes office-based responsibilities.
• Affirm covers medical premiums for employees and dependents, with dental and vision coverage.
• Flexible spending stipends for technology, food, lifestyle, and family-forming expenses.
• Competitive vacation and holiday schedules.
• Employee stock purchase plan with discounted shares.
• Visa sponsorship is not available for this position.