IT Technical Support (Korean/English)

Location: Washington, DC, USA

Salary: USD 60,000–70,000 yearly

Company

WOONGJIN INC. provides technology and business services to clients through a rapidly growing service-focused organization.

What you will do

• Provide Tier 2 technical support for Windows laptops, desktops, mobile devices, peripherals, and standard desktop applications.
• Troubleshoot Microsoft Active Directory issues involving user accounts, group policies, organizational units, permissions, DNS, DHCP, and login problems.
• Support Microsoft Office and enterprise collaboration tools, handling escalations from Tier 1 and coordinating with Tier 3 and infrastructure teams.
• Manage user onboarding, offboarding, access rights, software deployment, patching, and system updates.
• Provide on-site and off-hours VIP support for executives and urgent incidents.
• Document incidents and resolutions, identify recurring problems, and recommend process improvements while maintaining IT security compliance.

Requirements

• Korean and English bilingual communication skills required.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of hands-on IT support experience in an enterprise environment.
• Strong experience with Microsoft Active Directory, including ADUC, GPOs, DNS, DHCP, permissions, and account management.
• Experience supporting Windows 10/11, Microsoft Office, desktop applications, and remote support tools such as SCCM and Remote Desktop.
• Strong problem-solving, communication, prioritization, and multitasking skills.

Nice to have

• CompTIA A+, Network+, Microsoft MCP/MCSA, or similar certifications.
• VDI, macOS, ITIL, enterprise mobility management, WDS, disk imaging, and cloning experience.
• PowerShell scripting and experience with Zendesk, ServiceNow, BMC Remedy, or similar ticketing systems.
• Experience supporting service desk environments with 500+ end users.

Culture & Benefits

• Medical, vision, and dental insurance.
• 401(k) plan.
• Paid sick hours.
• Service-oriented environment based on responsibility and servant leadership.