IT Support Engineer

Location: Onsite in the Houston office, United States, with occasional travel to regional offices.

Salary: $65,000–$85,000 annually plus bonus.

Company

hirify.global provides AI-driven enterprise software solutions and operates as a global company with more than 7,000 employees.

What you will do

• Provide advanced technical support across Windows, macOS, and mobile platforms, both onsite and remotely.
• Diagnose and resolve complex device, application, connectivity, and other high-impact technical issues.
• Maintain and optimize video conferencing systems, network connectivity, meeting spaces, and shared office technologies.
• Represent IT in office expansions, infrastructure upgrades, service transitions, and technology rollouts.
• Create and maintain SOPs, troubleshooting guides, and internal knowledge-base documentation.
• Mentor junior support staff and collaborate with infrastructure, application, and regional teams.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
• Strong professional experience in both remote and onsite IT support.
• Advanced proficiency with Windows, macOS, and mobile platforms.
• Hands-on experience with MDM tools including Jamf Pro and Intune.
• Familiarity with ITIL service management and compliance practices.
• Experience supporting global users and collaborating across time zones, with strong diagnostic, communication, and service skills.

Nice to have

• Relevant certifications such as ACSP, ACiT, Microsoft Modern Desktop, or ITIL Foundation.

Culture & Benefits

• Flexible paid time off, including sick and holiday leave.
• Medical, dental, and vision insurance.
• 401(k) with company contribution and flexible spending accounts.
• Life insurance and disability benefits.
• Tuition assistance and community volunteering opportunities.
• Occasional travel to regional offices to support deployments and local teams.