Customer Operations Partner (AI)

Location: Chicago, United States — hybrid, 3–5 days per week in the office

Salary: $60,000–$70,000 base salary per year

Company

hirify.global is a scaling, VC-backed software startup modernizing ingredient procurement for food and consumer goods brands through AI-powered ordering, forecasting, supplier matching, and embedded credit.

What you will do

• Own a portfolio of customer accounts from supplier onboarding through ongoing operations.
• Handle customer and supplier communication regarding orders, deliveries, payments, pricing, and commercial terms.
• Manage customer credit limits, clearance decisions, freight bookings, carriers, and brokers.
• Maintain compliance and certification documentation and investigate the root causes of delivery and quality exceptions.
• Configure, prompt, and monitor AI agents for supplier document collection, delivery tracking, invoice reconciliation, and other workflows.
• Track operational metrics and implement process improvements with product and technology teams.

Requirements

• 1–3 years of experience managing multiple stakeholders and processes in customer success, operations, account management, purchasing, logistics, or a similar role.
• Comfort using AI tools such as Claude or ChatGPT in day-to-day work.
• Experience managing or improving a workflow, prompt, script, or automation is valuable.
• Ability to negotiate prices and terms and make or defend credit decisions.
• Strong attention to detail, problem ownership, clear communication, and the ability to manage multiple workstreams.
• Ability to work in the Chicago office 3–5 days per week

Nice to have

• Experience in food, consumer goods, supply chain, or logistics.
• Background in sales, account management, or a fast-moving startup environment.

Culture & Benefits

• Flexible hybrid working that balances autonomy with collaboration.
• 33 days of holiday inclusive of national holidays.
• Regular team socials and global offsites.
• Pension scheme.