Customer Operations Partner (AI)

Location: Chicago, USA — hybrid, with 3–5 days per week in the office

Salary: $60,000–$70,000 per year

Company

hirify.global is a scaling, VC-backed software startup modernising how food and consumer goods brands buy ingredients through an AI-powered platform for automated ordering, predictive forecasting, supplier matching, and embedded credit.

What you will do

• Own a portfolio of customer accounts from supplier onboarding through steady-state operations and act as the primary contact for orders, deliveries, payments, and platform issues.
• Work directly with suppliers to finalise orders, pricing, and terms, and negotiate freight with carriers and brokers where needed.
• Manage customer credit limits and clearance decisions while balancing risk with order flow.
• Maintain compliance and certification documents, investigate delivery and quality exceptions, and identify root causes.
• Prompt, configure, maintain, and expand AI agents for supplier document collection, delivery monitoring, invoice reconciliation, and other routine workflows.
• Monitor OTIF, invoice accuracy, payment turnaround time, and supplier onboarding cycle time while implementing process improvements with product and technology teams.

Requirements

• Likely 1–3 years of experience in a role involving multiple stakeholders and processes, such as Customer Success, Operations, Account Management, Purchasing, or Logistics.
• Comfort using AI tools such as Claude or ChatGPT in day-to-day work.
• Ability to have commercial conversations, including negotiating prices and making or supporting credit decisions.
• Strong attention to detail, ownership of problems through resolution, and ability to manage multiple workstreams.
• Clear, respectful communication with customers, suppliers, and cross-functional teams.
• Ability to work effectively in dynamic, ambiguous environments and create structure.
• Customer-focused, solutions-driven, collaborative approach.

Nice to have

• Experience building or configuring a workflow, prompt, script, or automation that improved personal productivity.
• Exposure to food, consumer goods, supply chain, or logistics industries.
• Background in sales, account management, or fast-moving startups is relevant, although a traditional supply chain background is not required.

Culture & Benefits

• Flexible hybrid working with a balance of autonomy and collaboration.
• 33 days of holiday, inclusive of national holidays.
• Regular team socials and global offsites.
• Pension scheme.