IT Support Specialist (AI)

Location: Tel Aviv, Israel

Company

Building a control plane for autonomous AI that provides enterprises with visibility, governance, and operational control over AI agents.

What you will do

• Provide day-to-day technical support for hardware, software, operating systems, and internal systems.
• Manage employee onboarding and offboarding, including device provisioning, account creation, access management, and equipment collection.
• Configure and maintain laptops, peripherals, office technology, and IT inventory throughout the asset lifecycle.
• Administer employee accounts, permissions, business applications, and identity management platforms.
• Support Google Workspace, Microsoft 365, Slack, Zoom, ticketing systems, networks, VPNs, printers, and conference room technology.
• Partner with Security on endpoint protection, device compliance, documentation, reliability, and company-wide technology initiatives.

Requirements

• 3+ years of experience in IT Support.
• Strong knowledge of macOS and/or Windows.
• Experience in a startup or high-growth technology company.
• Experience with Jira, Jira Service Management, ServiceNow, or similar ticketing systems.
• Experience managing Google Workspace and/or Microsoft 365, plus familiarity with Okta, Microsoft Entra ID, JumpCloud, Jamf, Intune, Kandji, or similar platforms.
• Basic networking knowledge covering Wi-Fi, VPN, DNS, and DHCP, along with strong troubleshooting, communication, organization, and prioritization skills.

Culture & Benefits

• Fast-moving, high-impact R&D environment.
• Service-oriented approach with a strong sense of ownership.
• Opportunity to improve the reliability, security, and employee experience of the IT environment.