Strategic Services Manager, TruckMate

Location: Remote / Hybrid in the United States, NJ; on-demand travel up to 25%

Salary: $99,600–$137,000 per year; bonus eligible

Company

hirify.global Transportation develops SaaS, web, mobile, and installed transportation technology for planning, routing, dispatch, navigation, fleet management, compliance, and asset maintenance.

What you will do

• Engage proactively with at-risk customers to mitigate churn and improve retention.
• Establish or repair strategic customer relationships, align business outcomes, and serve as the primary contact during critical engagements.
• Develop and execute customer recovery and success plans, including risk indicators and mitigation strategies.
• Provide consultative recommendations to improve utilization and optimization of hirify.global solutions.
• Oversee customer strategic initiatives and coordinate progress with internal teams and technical specialists.
• Use customer data to assess utilization, ROI, sentiment, and health while creating playbooks, templates, and documentation.

Requirements

• Hands-on experience with TruckMate is required.
• Bachelor’s degree in a relevant field or equivalent experience.
• 3+ years of progressive experience in customer success, account management, customer operations, client services, or program management in a client-facing role.
• Strong consultative, presentation, relationship, written, and verbal communication skills, with executive presence.
• Experience working with executive and C-level stakeholders and facilitating cross-functional collaboration.
• Understanding of transportation best practices plus project management and/or ITIL experience.

Culture & Benefits

• Work on transportation solutions intended to improve efficiency, safety, and sustainability.
• Collaborative and supportive environment built around belonging, innovation, and growth.
• Autonomous culture that encourages initiative and ownership.
• Medical, dental, vision, life, disability, time-off, and retirement plans.
• Additional benefits may include tax savings plans, paid parental leave, and an employee stock purchase plan.

Hiring process

• Submit an online application through the job posting.
• Applications are accepted on an ongoing basis until the position is filled.