Customer Success Manager (Cybersecurity)

Location: Tel Aviv, Israel

Company

hirify.global delivers Managed Agentic Security Services, combining an agentic security platform with experts in incident response and threat hunting.

What you will do

• Own the post-sale relationship for a portfolio of mid-market and enterprise customers, serving as the primary contact outside live investigations.
• Lead customer-side onboarding, including kickoff, role and SSO setup, executive alignment, knowledge-point interviews, go-live readiness, and transition to 24/7 coverage.
• Run recurring customer cadences, track outcomes and action items, and guide customers through hirify.global’s Shadowed, Lead, and Respond maturity stages.
• Deliver value reviews and executive reporting covering event volume, escalations, MTTA, MTTD, MTTR, MTTC, trends, and business impact.
• Own renewal forecasting, retention, expansion opportunities, and commercial conversations in partnership with Sales.
• Build the customer health framework, translate feedback into prioritized product and service input, and create the CSM playbook, QBR template, renewal motion, and onboarding artifacts.

Requirements

• 4–7 years of experience in Customer Success or Strategic Account Management at a cybersecurity company, ideally an MDR, XDR, SIEM, SOAR, or SOC platform vendor.
• Experience holding credible security operations conversations with CISOs, Heads of Security, and Security Architects.
• Experience running QBRs for CISO audiences and producing executive narratives rather than metrics-only reports.
• Experience owning renewal and expansion targets, with consultative and value-based selling skills.
• Previous zero-to-one experience building playbooks, customer health models, QBR templates, or similar operating systems.
• Strong communication, critical thinking, and interest in helping customers; belief in AI-native managed security services.

Nice to have

• Experience on a pre-50-person pre-sale or post-sale team or as a first Customer Success hire.
• Experience building or rebuilding a Customer Success function from zero to one.
• Familiarity with Wiz, CrowdStrike, SentinelOne, Entra ID, Okta, CloudTrail, Google SecOps, or Panther.
• Experience supporting cloud-native security programs across AWS, GCP, M365, Google Workspace, SentinelOne, CrowdStrike, Okta, or Entra.

Culture & Benefits

• Work in a founder-heavy post-sale team alongside the founding CSM and a senior Customer Success Engineer.
• Help shape the operating model as hirify.global scales its customer base.
• Collaborate directly with the CEO, CTO, Head of Security Operations, Sales, and product stakeholders.
• Contribute to an AI-native managed security service focused on autonomous response, threat hunting, and measurable customer outcomes.