VP Customer Success (Cybersecurity)

Location: Israel

Company

hirify.global provides continuous security validation solutions that help organizations assess and optimize their cybersecurity posture against evolving threats.

What you will do

• Own Gross Revenue Retention across North America and Europe, with accountability for customer health and retention performance.
• Develop strategies for churn reduction, renewals, product adoption, customer engagement, and value realization.
• Build scalable processes for onboarding, adoption, health monitoring, renewals, and retention.
• Lead executive escalations, Executive Business Reviews, and relationships with strategic customers.
• Build, mentor, and scale a high-performing Customer Success organization in partnership with Sales, Product, Engineering, Marketing, and executive leadership.
• Establish customer health scoring, risk management, retention forecasting, dashboards, and reporting for executive and board stakeholders.

Requirements

• 8+ years of experience in Customer Success, Customer Retention, Account Management, or related leadership roles.
• 3+ years leading Customer Success organizations in cybersecurity or SaaS environments.
• Proven success improving Gross Revenue Retention, reducing churn, and driving customer outcomes.
• Experience managing Mid-Market, Enterprise, and strategic customer portfolios, including C-level relationships.
• Experience building and leading Customer Success teams, with strong analytical, operational, communication, and collaboration skills.
• Hands-on experience with Salesforce, Customer Success platforms, and AI-driven Customer Success capabilities.

Nice to have

• Experience in cybersecurity, Exposure Management, BAS, CTEM, Security Operations, or related security domains.

Culture & Benefits

• Customer-focused culture centered on accountability, ownership, urgency, and measurable outcomes.
• Opportunity to transform Customer Success into a strategic, data-driven organization.
• Collaboration with Sales, Product, Engineering, Marketing, and executive leadership.
• Work with world-class clients in the continuous security validation space.