Leader Enterprise Customer Success (Cybersecurity)

Location: Remote (NYC), United States

Salary: $200,000–$220,000 total compensation, including base and bonus

Company

hirify.global provides cybersecurity ratings and risk management technology used by organizations worldwide to identify and address risks across their digital footprints.

What you will do

• Lead the North America Enterprise Customer Success organization, owning strategy, retention, expansion, and executive customer relationships.
• Manage and refine high-touch engagement programs, including joint success plans, executive business reviews, health scoring, renewal playbooks, and escalation management.
• Serve as executive sponsor for strategic accounts and build relationships with VP- and C-level customer stakeholders.
• Own renewal forecasting, portfolio health reporting, and key customer success metrics.
• Identify at-risk accounts and coordinate cross-functional action plans to reduce churn.
• Partner with Sales, Product, Engineering, and Support to advocate for enterprise customer needs and influence roadmap priorities.

Requirements

• 7+ years of experience in Customer Success, Account Management, or a related customer-facing role, including 2+ years managing a team.
• Proven ownership of retention and expansion targets for enterprise or strategic accounts, typically with $100K+ ACV.
• Experience building or scaling customer success processes and playbooks in a growing organization.
• Strong executive presence and experience managing complex, multi-stakeholder enterprise relationships.
• Data-driven approach with experience in forecasting, health scoring, and CS or BI tools such as Gainsight, ChurnZero, or Totango.
• Excellent coaching, communication, and cross-functional collaboration skills; bachelor's degree or equivalent experience.

Nice to have

• Experience with security, risk, or compliance products.
• Familiarity with Salesforce, Gainsight, and Slack.
• Background in Sales or Solutions Engineering.
• Experience in SaaS, cybersecurity, or a related technical industry.

Culture & Benefits

• Customer-first culture with a focus on measurable customer outcomes.
• Competitive country-specific compensation and stock options.
• Health benefits, unlimited PTO, parental leave, and tuition reimbursement.
• Additional annual performance-based incentive compensation and equity may be available.
• Immigration sponsorship is not provided for this position.