Customer Success Manager (Cybersecurity)

Location: Miami, Florida, United States

Company

hirify.global is a cybersecurity SaaS company founded in 2022 that provides an all-in-one platform for small and medium-sized businesses.

What you will do

• Own a portfolio of MSP accounts from post-sales handoff through onboarding, adoption, renewal, and expansion.
• Lead onboarding sessions, adoption check-ins, business reviews, and renewal conversations with clear agendas and documented next steps.
• Guide new partners to first value and monitor adoption to identify risks before they affect renewals.
• Use health scores, usage data, and AI-generated insights to prioritize outreach and manage resolution plans for at-risk accounts.
• Identify and qualify expansion opportunities, leading upsell conversations in partnership with Sales.
• Pilot AI-enabled customer success workflows and help build scalable playbooks and processes.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a related post-sales role in B2B SaaS.
• Experience managing a high-velocity, full-lifecycle customer base through low-touch engagement models.
• Proven ability to manage a book of business, drive retention, identify expansion opportunities, and own outcomes.
• Comfort using data, dashboards, and customer signals to prioritize work and make decisions.
• Strong written and verbal communication, presentation, and facilitation skills for working with owners, technical leads, and decision-makers.
• High agency and follow-through, including closing loops, keeping commitments, and maintaining accountability.

Nice to have

• Experience with MSPs, MSSPs, channel partners, or technology resellers.
• Hands-on use of AI tools in customer success workflows, including Claude.
• Familiarity with Totango, ChurnZero, Gainsight, or similar customer success platforms.
• Experience with health scoring, churn-risk analysis, and customer journey mapping.

Culture & Benefits

• Work in a rapidly growing cybersecurity company with $85M in funding.
• Help shape customer success operations while playbooks and automation are actively being developed.
• Contribute to an AI-, data-, and digital-first approach to customer engagement.
• Join a team focused on improving digital security for small and medium-sized businesses.