Founding Technical Customer Success Engineer (AI Cybersecurity)

Location: Remote

Compensation: $160,000–$180,000 per year, plus a top-of-market equity component.

Company

hirify.global provides an AI-native security platform that helps cybersecurity teams defend against advanced AI-powered cyber threats.

What you will do

• Own the post-sale lifecycle for enterprise customers across onboarding, adoption, value realization, expansion, and renewal.
• Lead onboarding plans, integrations, data connections, alerting configuration, escalation paths, and time-to-value tracking.
• Monitor customer health using product engagement, outcome quality, integration health, AI adoption, and risk indicators.
• Deliver data-driven QBRs that quantify savings, coverage gains, closed gaps, and analyst time returned.
• Drive adoption of AI-native investigation, detection, and hunting workflows while triaging technical issues with customers and engineering.
• Build the customer success playbook and provide structured customer feedback to product and detection teams.

Requirements

• 5+ years of experience in customer success management, technical account management, or post-sales solutions roles in B2B cybersecurity or technical enterprise SaaS.
• Experience owning enterprise renewals and expansions, with knowledge of GRR and NRR metrics.
• Practical understanding of AI and daily use of LLM tools, including the ability to explain agentic workflows to SOC analysts.
• Security domain fluency across SOC operations, SIEM, EDR/XDR, SOAR, identity, and cloud environments.
• Ability to analyze dashboards, usage data, and detection metrics; strong project management and written communication skills.
• Comfort building processes from scratch as the first and only person in the customer success function.

Nice to have

• Sales Engineering, Solutions Engineering, onboarding, or implementation engineering experience.
• Hands-on SOC analyst, detection engineering, or incident response background.
• Experience as an early customer success hire at a security or AI startup.
• Familiarity with SQL, APIs, or light scripting.

Culture & Benefits

• Remote work environment focused on meaningful cybersecurity impact.
• Equity and earning potential aligned with the value created.
• Opportunity to build the customer success foundation, playbook, and renewal model.
• Inclusive environment welcoming diverse backgrounds, experiences, and perspectives.