Sr. Specialist, Operation Services

Location: Rochester, NY, United States

Annual pay range: $48,500–$65,520

Company

hirify.global provides property intelligence, data, and technology solutions across the global property ecosystem.

What you will do

• Manage delinquent portfolio items and resolve outstanding issues while maintaining relationships with senior client leaders.
• Deliver accurate, high-quality client service in a fast-paced production environment while meeting client requirements and SLAs.
• Review daily inventory and research complex property loan and tax cases across internal and client systems.
• Evaluate business processes and implement initiatives that improve efficiency and streamline workflows.
• Build cross-functional and external partnerships, lead indirectly in a matrixed environment, and support strategic business objectives.
• Analyze complex data and operational trends, communicate clear insights to leadership, and adapt solutions in high-pressure situations.

Requirements

• High school diploma, GED, or equivalent required.
• At least 5 years of relevant experience in client operations, property tax case research, or mortgage data systems.
• Experience serving as an escalation point for complex client matters and working with senior or executive stakeholders.
• Advanced problem-solving and critical-thinking skills, including the ability to lead indirect cross-functional resources.
• Mastery of advanced research tools, specialized public and private databases, and subscription-based information services.
• Strong communication and presentation skills for explaining complex technical situations and data models to executive audiences.

Nice to have

• Bachelor’s degree in Business Administration or Operations Management.

Culture & Benefits

• Flexible working model, subject to role classification.
• Generous PTO, 11 paid holidays, well-being time, and volunteer time off.
• Up to 16 weeks of fully paid parental leave and a baby stipend.
• Medical plan options with mental health and wellness support.
• 401(k) with company match, tuition assistance, and a $400 annual well-being stipend.