Business Operations Specialist

TL;DR

Business Operations Specialist (VMS/Enterprise Operations): Supporting consultant onboarding, offboarding, ticket resolution, and operational workflows for a multinational technology client with an accent on vendor management, process coordination, and enterprise service delivery. Focus on investigating access and process issues, driving tasks to completion, and improving operational efficiency across multiple stakeholders.

Location: Onsite in San Francisco, California, United States; remote work is not available.

Salary: $75,000–$80,000 per year.

Company

hirify.global provides staffing and workforce support services for enterprise clients.

What you will do

• Manage onboarding, offboarding, system access, and project information for a portfolio of more than 60 consultants in client VMS platforms.
• Monitor ticketing systems, operational workflows, follow-ups, timecards, invoices, and deadlines.
• Investigate and resolve access issues, process discrepancies, and urgent operational requests through cross-functional collaboration.
• Maintain relationships with consultants, vendors, client contacts, recruiting, business development, and internal teams.
• Identify process inefficiencies and support operational projects, reporting, documentation, and process improvements.

Requirements

• 4+ years of experience in business operations, workforce operations, staffing operations, or a related field.
• Experience supporting enterprise-level clients and working in VMS platforms, preferably SAP Fieldglass.
• Experience managing tasks through ticketing or workflow management systems.
• Strong organization, attention to detail, problem-solving, investigative skills, and ability to manage multiple priorities.
• Excellent written and verbal communication and the ability to collaborate across teams.
• Proficiency in Google Suite and Microsoft Office Suite.

Nice to have

• Experience in staffing, consulting, or contingent workforce environments.
• Familiarity with onboarding compliance documentation and workforce processes.
• Knowledge of operational reporting and process improvement methodologies.

Culture & Benefits

• Fast-paced, client-driven operational environment.
• Work involves collaboration with multinational technology enterprise stakeholders.
• Full-time onsite position in San Francisco.