TA Service Desk Manager, Hong Kong

Location: Hong Kong office, hybrid

Company

SS&C provides information processing, financial technology, and software services to financial services and healthcare organizations worldwide.

What you will do

• Lead a small Hong Kong service desk team supporting transfer agency, investor AML, and client servicing activities.
• Oversee account opening, AML/KYC, deal processing, service delivery, incident escalation, and operational issue resolution.
• Monitor service levels, controls, procedures, SLAs, KPIs, and quality assurance findings.
• Build and maintain relationships with local clients and act as the local point of contact for service queries.
• Conduct team reviews and appraisals, develop employees, and promote a strong client-service culture.
• Collaborate on client-specific and regional projects while ensuring compliance with internal policies and standards.

Requirements

• At least 5 years of experience in a related role, with extensive experience in a similar environment.
• In-depth knowledge of transfer agency operations and technology.
• Understanding of the financial services regulatory environment.
• Strong communication skills with local and global management.
• Strategic leadership, risk management, control, problem-solving, and people development skills.

Culture & Benefits

• Hybrid work model and business-casual dress code.
• 401(k) matching program and professional development reimbursement.
• Flexible personal and vacation time off, sick leave, and paid holidays.
• Medical, dental, and vision coverage, employee assistance program, and parental leave.
• Hands-on, team-customized training, including SS&C University, plus fitness and travel discounts.