Robotics Applications Customer Engineer

Location: Watertown, Massachusetts, United States; Workplace: On-site

Company

hirify.global develops robotics and AI systems for real-world industrial operations in factories and warehouses.

What you will do

• Own a portfolio of customer sites running Tutor robots in production and serve as the primary technical partner for operations, engineering, and maintenance teams.
• Build deep knowledge of robot software, hardware, and operational characteristics to diagnose and resolve issues in real-world environments.
• Address technical problems through software configuration, mechanical adjustments, process changes, and root-cause analysis.
• Partner with engineering to prioritize, execute, and validate technical improvements without writing core application code.
• Track fleet uptime, reliability, throughput, and customer satisfaction, taking proactive action on performance signals.
• Translate field observations into product and roadmap insights and support expansion conversations with Account Executives.

Requirements

• 2–5+ years of experience in a technical customer-facing role such as applications engineering, field engineering, robotics deployment, solutions engineering, or technical account management.
• Technical depth in robotics, industrial automation, controls, mechatronics, manufacturing systems, or warehouse and logistics technology.
• Hands-on comfort with software and physical systems in real-world operational environments.
• Ability to develop deep working knowledge of complex technical systems, diagnose issues, tune systems, and improve outcomes.
• Strong relationship-building and communication skills with technical teams, operators, and leaders.
• Willingness to spend meaningful time on-site at customer facilities.

Nice to have

• Experience deploying or supporting robotics in production environments.
• Background in warehouse, manufacturing, or other industrial operations.
• Experience partnering with engineering teams on technical diagnosis and resolution.
• Strong interest in robotics, automation, or physical AI.

Culture & Benefits

• Work at the intersection of advanced robotics, AI, and industrial operations.
• Help customers operate real robots in production facilities.
• Collaborate closely with engineering, product, operations, support, maintenance, and customer teams.
• Contribute to shaping a growing customer engineering function as deployments expand.