IT Support Specialist

Location: Hybrid schedule in Ottawa, Ontario; the role supports the Ottawa office and includes shipping equipment to remote employees and field teams.

Salary: CAD 65,000–70,000 annually based on relevant experience, plus benefits.

Company

hirify.global provides customer experience measurement services and software products for multi-location brands across North America.

What you will do

• Provide first- and second-line support for Windows and Mac hardware, software, endpoints, and application access.
• Manage user onboarding and offboarding, application provisioning, device compliance, software updates, and patching.
• Support the on-premises office network, including switches, access points, controllers, connectivity troubleshooting, configuration changes, and firmware updates.
• Prepare, configure, secure, track, and ship laptops, tablets, and peripherals to remote employees and field teams.
• Maintain IT asset records, document processes, and contribute to the internal knowledge base.
• Participate in a scheduled after-hours on-call rotation for critical issues.

Requirements

• College diploma or degree in Information Technology, Computer Science, or a related field.
• Strong troubleshooting skills across Windows and Mac operating systems.
• Basic understanding of networking concepts.
• Ability to lift and handle IT equipment and a valid driver's license with willingness to drive for equipment drop-offs.
• Strong communication, customer-service, and problem-solving skills.
• Willingness to work a hybrid schedule in Ottawa and participate in an on-call rotation.

Nice to have

• 1–2 years of experience in IT support or help desk work.
• Hands-on experience with JAMF, Microsoft Intune, or Microsoft Entra ID.
• Experience with UniFi or similar network equipment.
• Relevant certifications such as JAMF 100, Microsoft Certified: Endpoint Administrator Associate, or CompTIA Network+.
• Experience supporting multi-site, remote, or field-based workforces.

Culture & Benefits

• Benefits are provided in addition to the salary.
• Friendly, easygoing, and supportive team environment.
• Equal employment opportunity and accommodations available during the selection process.