Helpdesk Technician

Location: Austin, TX, United States; on-site five days per week

Company

hirify.global is a fast-growing, DOE-regulated nuclear startup.

What you will do

• Serve as the first point of contact for day-to-day IT support tickets and troubleshoot user issues independently.
• Manage new-hire onboarding, account provisioning, laptop imaging, iPhone enrollment, and device lifecycle processes.
• Administer user accounts, access permissions, and endpoint compliance across Google Workspace and the managed device fleet.
• Track IT assets and maintain inventory records.
• Document recurring issues and solutions while building internal standards and a knowledge base.
• Support additional systems administration and security-related tasks as needed in a lean IT environment.

Requirements

• 1–2+ years of hands-on IT support or helpdesk experience.
• Strong first-principles troubleshooting skills and the ability to research and self-teach independently.
• Working knowledge of Windows and macOS environments.
• Foundational networking knowledge, including DNS, DHCP, VPN, and basic connectivity troubleshooting.
• Ability to work on-site five days per week in Austin, TX.

Nice to have

• Experience administering Google Workspace.
• Experience with Apple and Google mobile device management.
• Comfort using AI tools as an aid for research and troubleshooting.

Culture & Benefits

• Work alongside a lean IT team supporting a rapidly scaling organization.
• Operate with autonomy and take ownership of tasks from research through delivery.
• Support a compliance-driven nuclear industry environment.