IT Service Desk Engineer

Location: On-site in Cambridge, Massachusetts, United States

Salary: $90,000–$125,000 base salary per year, plus bonus and equity commensurate with experience

Company

hirify.global is an AI software development platform that autonomously converts enterprise requirements into production-ready software.

What you will do

• Manage and resolve daily Tier 1 service desk tickets while meeting SLA targets.
• Support new-hire onboarding, including account provisioning, device setup, and application access.
• Administer Okta and employee services, along with wired and wireless network troubleshooting.
• Support Jamf and Intune MDM platforms across Mac and Windows devices.
• Provide on-site hardware support for offices, meetings, and events.
• Contribute to infrastructure projects including MDM rollouts, VPN configuration, RBAC implementation, and office buildouts.

Requirements

• 2+ years of experience in IT support or a service desk role.
• Associate's or Bachelor's degree in Computer Science, IT, or a related field.
• Enterprise experience supporting Mac, Windows, and Linux computers.
• Working knowledge of Slack, Google Workspace, Okta, Zoom, and JIRA.
• Experience with Jamf and Intune, plus basic wired and wireless network troubleshooting skills.
• Ability to lift and move equipment weighing 50 lbs or more, with strong organization and self-directed problem-solving skills.

Nice to have

• CompTIA A+, Network+, JAMF Certified Admin, or Microsoft Certified: Endpoint Administrator certification.
• Experience with Meraki and AWS, GCP, or Azure environments.
• Experience contributing to MDM rollouts, VPN deployments, or RBAC implementations.
• Strong interpersonal skills and a demonstrated ability to learn new tools quickly.

Culture & Benefits

• Fast-moving, in-person collaboration focused on rapid execution and customer value.
• Opportunities to influence infrastructure design and build systems used by a growing team.
• Emphasis on innovation, high standards, teamwork, and proactive problem-solving.
• Focus on wellbeing through sleep, movement, and restorative activities.
• Commitment to building a diverse and inclusive workplace.