Enterprise Customer Success Manager (Robotics)

Location: Watertown, MA, United States; on-site

Company

hirify.global is an AI and robotics software company building systems that enable robots to operate in factories and warehouses.

What you will do

• Own a portfolio of strategic enterprise customer sites running Tutor robots in production.
• Build trusted relationships with operations, engineering, maintenance, and executive stakeholders.
• Develop deep knowledge of robot software, hardware, and operational characteristics to diagnose and resolve issues.
• Work with engineering on technical improvements, field validation, software configuration, mechanical adjustments, and process changes.
• Track fleet uptime, reliability, throughput, and customer satisfaction, acting proactively on performance signals.
• Translate field insights into product roadmap input and help shape enterprise customer success processes.

Requirements

• 6+ years of relevant experience in technical customer-facing roles, deployed systems, industrial or warehouse operations, or technical program management.
• Technical depth in robotics, industrial automation, controls, mechatronics, manufacturing systems, or warehouse and logistics operations.
• Ability to understand, diagnose, tune, and improve complex technical systems built by others.
• Comfort working hands-on with software and physical systems in real-world operational environments.
• Strong communication and relationship-building skills with senior customer leaders and front-line operators.
• Willingness to spend meaningful time on-site at customer facilities.

Nice to have

• Experience deploying or supporting robotics or automation systems in production.
• Operations experience in manufacturing, warehousing, or distribution.
• Experience partnering with engineering or product teams to resolve technical issues and shape product direction.
• Experience owning strategic accounts or account portfolios for deployed products.
• Strong interest in robotics, automation, or physical AI.

Culture & Benefits

• Work at the intersection of robotics, AI, and real-world industrial operations.
• Support strategic enterprise customers operating real robots in production.
• Collaborate closely with engineering, product, operations, support, and maintenance teams.
• Contribute to the development of enterprise customer success practices during a period of rapid growth.