Client Success Manager (Robotics)

Location: Los Angeles, California, United States. Field-based with approximately 75% travel; preference for candidates near a major airport.

Company

hirify.global builds artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments, including current and future generations of humanoid robots.

What you will do

• Own executive relationships with hospital partners, including C-suite sponsors, nursing leadership, and operational stakeholders.
• Lead leadership check-ins and quarterly business reviews, presenting performance data, decisions, owners, and next steps.
• Monitor utilization, adoption, and reliability data; diagnose underperformance and measure the results of interventions.
• Manage account projects and drive issue resolution from intake and triage through escalation, resolution, and follow-up.
• Partner with clinical teams on staff training, workflow fit, use-case activation, and measurable outcomes.
• Coordinate operations, support, engineering, product, and growth teams while identifying opportunities for fleet expansion.

Requirements

• Ability to work in a fast-paced, ambiguous environment with changing priorities and multiple hospital sites.
• Strong data fluency with dashboards and spreadsheets, including the ability to explain the meaning behind performance metrics.
• Executive presence and confidence presenting data and handling difficult conversations with hospital leaders.
• Strong project management discipline, including scoping, sequencing, tracking, escalation, and follow-through.
• Ownership, creative problem-solving, and conflict-resolution skills.
• Willingness to work in a field-based role with approximately 75% travel.

Nice to have

• Client-facing account management, customer success, or consulting experience.
• Experience owning and improving customer performance metrics.
• Experience running executive business reviews and leadership check-ins.
• Hospital or healthcare operations experience.
• Experience with hardware, robotics, or deployed-technology products.

Culture & Benefits

• Mission-driven work focused on robots that collaborate with human teams.
• Venture-backed environment where the operating playbook is still being developed.
• Opportunities to contribute to the client success playbook and colleagues' development.
• Work focused on measurable outcomes aligned with company OKRs.