Sr. Manager, Customer Success (Robotics)

Location: Redwood City, United States; on-site. Travel to customer locations is approximately 30%, with occasional nights, weekends, and holidays required to support customer requests.

Salary: $180,000–$210,000 annually, plus potential equity, benefits, and other incentives.

Company

hirify.global develops full-stack robotics systems for warehouse automation that pick, move, pack, and collaborate with people.

What you will do

• Manage customer activities across the contract lifecycle, including onboarding, training, ongoing support, and deployment.
• Support or lead robotics customer deployment programs, overseeing activities, resources, schedules, budgets, and risks.
• Act as a trusted advisor, maintain strategic customer relationships, and communicate critical updates and deliverables.
• Analyze KPI trends, map customer-experience touchpoints, identify gaps, and recommend process improvements.
• Identify upsell and cross-sell opportunities and enable the sales team to expand existing customer relationships.
• Collaborate with product, engineering, operations, sales, and other internal teams to deliver solutions and escalate issues.

Requirements

• Bachelor’s degree in engineering, business management, or a related field.
• 10+ years of total experience, including 5+ years in customer success management, business development, and/or strategic account management.
• Proven ability to communicate complex technical-product issues to operations, engineering, and leadership audiences.
• Experience leading complex technical programs involving significant engineering and operational challenges.
• Strong emotional intelligence, conflict-resolution skills, written and verbal communication, and customer relationship management.
• Ability to work in a matrix environment and influence stakeholders across multiple departments.

Nice to have

• Master’s degree or MBA.
• Strong sales and business-development mindset focused on customer expansion.

Culture & Benefits

• Work alongside a multidisciplinary team focused on making intelligent robots a reality.
• Compensation may include equity grants, benefits, wellness resources, and other incentives depending on eligibility.
• Work may take place in offices, warehouses, and customer locations, including occasionally loud environments and seasonal temperature changes.
• Equal opportunity workplace committed to diversity and nondiscrimination.