Intake & Engagement Specialist (Remote)

Location: Remote from the United States; occasional travel within the U.S. for up to two in-person team and all-company meetings per year. U.S. work authorization is required.

Salary: $54,500–$66,500 per year, plus a $3,000 bilingual differential when applicable.

Company

hirify.global develops speech-generating devices, software, and services that support communication and quality of life for people with aphasia and other communication impairments.

What you will do

• Guide SLPs, patients, caregivers, and prospects toward AAC products aligned with individual communication needs.
• Maintain expert knowledge of devices, software, accessories, and product enhancements, translating features into personalized recommendations.
• Conduct engagement conversations through calls, email, Zoom, and online chat, including comprehensive AAC device demonstrations.
• Nurture leads and intake opportunities through consultative engagement and strategic follow-up.
• Screen customers for trial appropriateness, explain the trial process, and confirm patient, insurance, demographic, and diagnosis information.
• Maintain accurate CRM documentation, monitor HubSpot trends, and report metrics supporting intake goals and process improvements.

Requirements

• Bachelor’s degree in Communication Sciences and Disorders or a related field, or an equivalent combination of education and experience.
• At least two years of B2C or B2B customer service experience.
• Proficiency with Microsoft Office and online chat tools.
• Excellent written, verbal, listening, time-management, multitasking, problem-solving, and customer-engagement skills.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• Ability and willingness to travel within the U.S. up to twice per year; authorization to work in the U.S. is required.

Nice to have

• AAC experience.
• Experience with HubSpot or other CRM platforms.
• Experience in sales and marketing, healthcare, or durable medical equipment.

Culture & Benefits

• Mission-driven work focused on improving communication outcomes for individuals with communication impairments.
• Remote work from a home office with reliable and secure internet access.
• Inclusive and accessible workplace with reasonable accommodations available.
• Comprehensive benefits package and transparent compensation practices.
• Opportunities to collaborate through in-person team and all-company meetings.