Associate, Product Support (Healthcare)

Location: Remote - USA; candidates must have and verify legal authorization to work in the United States without company sponsorship.

Salary: $75,000–$110,000 per year

Company

Second Sight Solutions, a hirify.global subsidiary, is a health technology company developing software for exchanging drug discount data and improving transparency for pharmaceutical manufacturers and their customers.

What you will do

• Manage chat, email, and phone communications between 340B covered entities and manufacturers.
• Perform intake triage, route and prioritize inquiries, and maintain accurate case documentation.
• Provide product education and resolve complex issues across Second Sight Solutions software platforms.
• Escalate or de-escalate high-impact issues based on technical severity and business context.
• Participate in incident response processes, post-incident reviews, and continuous support improvements.
• Create and improve knowledge base articles, process manuals, onboarding materials, and case follow-up practices.

Requirements

• At least two years of experience in a support or customer-facing healthcare role.
• Experience with inquiry intake or customer support triage and solving complex product or customer issues.
• Strong critical thinking, communication, problem-solving, organization, and attention to detail.
• Ability to explain technical issues to technical and non-technical audiences.
• Proficiency in Microsoft Office, including PowerPoint, Excel, Word, and Outlook.
• Experience supporting clients or client deliverables in a collaborative, cross-functional environment.

Nice to have

• Background related to the 340B Drug Pricing Program.
• Experience with pharmaceutical manufacturer policies and healthcare content research.

Culture & Benefits

• Remote full-time employment.
• Culture emphasizing agility, connectivity, collaboration, and continuous improvement.
• Opportunity to work with interdisciplinary consultants, industry experts, academics, and data scientists.
• Work on technology supporting complex healthcare and pharmaceutical data workflows.