Contractor Relations Specialist (AI)

Location: Must be based in California, Florida, New York, New Jersey, or Texas, with one week per month in San Francisco during the hybrid period. The role is expected to transition to fully remote as processes mature.

Salary: $75,000–$95,000 per year plus equity

Company

hirify.global is an applied research lab curating data solutions for foundation model development and supporting frontier AI labs.

What you will do

• Own day-to-day expert support across channels, including queues, SLAs, and interaction quality.
• Resolve payment questions, project disputes, qualification decisions, and account issues consistently and promptly.
• Build trust with experts and set the standard for clear, professional communication.
• Report recurring pain points, dispute root causes, and support trends to operations, product, and leadership.
• Develop support playbooks, macros, escalation paths, and dispute-resolution policies.
• Partner with project operations and growth teams to anticipate support volume during new project launches.

Requirements

• 2–5 years of experience in customer experience, customer support, contractor support, or contractor relations.
• Direct experience handling disputes or escalations with sound judgment.
• Exceptional written communication that remains clear, warm, and professional under pressure.
• Experience with Zendesk, Intercom, or similar support tools.
• Spreadsheet fluency sufficient to report on support volume, resolution time, and trends.
• Must be based in California, Florida, New York, New Jersey, or Texas and able to spend one week per month in San Francisco during the hybrid period.

Culture & Benefits

• Mostly remote work with a planned transition to fully remote.
• Meaningful equity alongside a competitive salary.
• High-ownership role with the opportunity to shape support operations and policies.
• Work with experts producing training data and evaluations for frontier AI models.