Customer Support Specialist (SaaS)

Location: Remote - US

Salary: $18–$22 per hour

Company

hirify.global provides SaaS-based workforce compliance management solutions for healthcare professionals, employers, and regulatory boards.

What you will do

• Provide technical support through live chat, email, and phone, with inbound calls comprising up to 80–100% of daily activity.
• Resolve at least 8 tickets per hour while maintaining strong customer satisfaction.
• Work with AI agents to handle complex customer interactions and complete support journeys.
• Troubleshoot software bugs, navigation issues, and account-related questions in the CE Broker platform.
• Educate customers about continuing education tracking account options and appropriate plans.
• Share recurring customer issues with internal teams and improve knowledge-base documentation.

Requirements

• 2+ years of experience in a contact center or technical support role within the SaaS industry.
• Zendesk or a similar CRM is required, including the ability to navigate ticket histories and use macros.
• Ability to learn new software platforms quickly and work effectively in an AI-augmented environment.
• Excellent verbal and written English required, including the ability to explain technical concepts clearly to non-technical users.
• Quiet, dedicated, and professional home workspace.
• Internet connection of at least 25–50 Mbps download and 5–10 Mbps upload, with stable VOIP support throughout the shift.

Nice to have

• Fluency in Spanish.
• Associate’s degree or higher.

Culture & Benefits

• Professional development allowance.
• Flexible work arrangements, ample PTO, and paid time off for volunteering, birthdays, and parental leave.
• For US employees: 401(k) with company matching, financial planning resources, medical, dental, and vision insurance options, HSA, FSA, and a lifestyle spending account.
• Full-time schedule of 40 hours per week, Monday through Friday, unless project requirements differ.