Customer Support Specialist

Location: Remote; available shifts are Friday–Monday, 6:00 PM–4:00 AM ET or Monday–Friday, 6:00 PM–2:00 AM ET.

Salary: $23–$27 per hour, plus equity.

Company

hirify.global is a fintech platform modernizing the trucking and logistics industry with fleet fuel management solutions for owner-operators and small fleets.

What you will do

• Support truckers through phone and written customer interactions in a 24/7/365 support environment.
• Troubleshoot customer issues in real time and provide clear, empathetic assistance.
• Handle a high volume of calls while staying organized, efficient, and attentive to detail.
• Use Zendesk, Slack, and internal systems to manage customer requests.
• Work collaboratively to solve problems and help customers succeed.

Requirements

• 2+ years of experience in a remote customer support role, ideally in fintech or technology startup environments.
• Proficiency with Zendesk or a similar ticketing system.
• Excellent verbal and written communication skills with a warm, professional phone presence.
• Customer-first mindset, emotional intelligence, and strong real-time problem-solving skills.
• Ability to work in a fast-paced, high-volume environment and multitask with urgency.
• Comfort working the designated overnight ET shift.

Culture & Benefits

• Three weeks of training and company-provided equipment.
• Multiple health benefit options, paid time off, and 401(k) matching.
• Commuter benefits, lunches, and snacks.
• Equity and opportunities for career growth in a high-growth startup.
• Collaborative, mission-driven environment and an annual company offsite.

Hiring process

• Selected applicants complete a short take-home assessment through TestGorilla.