Customer Support

Location: Remote; Thursday–Monday, 4:00 PM–12:00 AM ET

Salary: $23–$27 per hour

Company

hirify.global is a fintech platform modernizing the trucking and logistics industry by providing fuel management and payment solutions for independent truckers and small fleets.

What you will do

• Support truckers through high-volume phone and customer support interactions.
• Troubleshoot customer issues in real time and provide clear, reassuring guidance.
• Deliver empathetic, personalized service aligned with customer needs.
• Use Zendesk, Slack, and internal systems to manage support workflows.
• Collaborate with teammates across the company to solve problems and support customer growth.

Requirements

• 2+ years of experience in a remote customer support role, preferably in fintech or a technology startup.
• Experience with Zendesk or similar ticketing systems.
• Excellent verbal and written communication skills with a confident, professional phone presence.
• Ability to troubleshoot quickly, multitask, and work effectively in a fast-paced, high-volume environment.
• Customer-first mindset, emotional intelligence, urgency, and willingness to learn.

Culture & Benefits

• Remote work with three weeks of training.
• Equipment shipped for the role.
• Health benefit options, paid time off, and 401(k) matching.
• Competitive pay and equity in a high-growth startup.
• Commuter benefits, lunches and snacks, career development support, and an annual company offsite.

Hiring process

• Selected candidates receive an email invitation to complete a short take-home assessment through TestGorilla.