Client Support Analyst I (Clinical AI)

Location: Remote (United States); work from anywhere in the U.S.

Salary: $60,000–$70,000 per year

Company

hirify.global develops a clinical AI platform that interprets patient records and provides clinically sound recommendations for healthcare revenue cycle teams.

What you will do

• Serve as the initial support contact for end users through email and chat.
• Investigate and troubleshoot application, workflow, and technical issues.
• Own client tickets from intake through resolution and provide clear progress updates.
• Use documentation, historical tickets, product knowledge, and troubleshooting tools before escalating.
• Distinguish user errors from system-level problems and escalate complex issues with detailed findings.
• Balance multiple client issues while maintaining momentum and proactive communication.

Requirements

• 3–5 years of experience in technical support or client service, preferably in healthcare technology or SaaS.
• Strong experience in at least two areas: technical troubleshooting, clinical documentation improvement processes, or healthcare information systems/electronic medical records.
• Excellent written and verbal communication, including the ability to explain technical concepts to technical and non-technical users.
• Experience with Jira, Zendesk, or another ticketing system, as well as Slack.
• Strong critical thinking, judgment, prioritization, documentation, and time-management skills in a remote environment.
• Ability to troubleshoot ambiguous problems independently, own multiple client issues, and incorporate feedback quickly.

Nice to have

• Experience with electronic medical records or related healthcare applications.
• Knowledge of medical terminology and hospital workflows.
• Experience with Salesforce and/or SQL.

Culture & Benefits

• Remote-first work environment within the United States.
• Medical, dental, and vision plans covering 75% of premiums depending on the plan.
• Up to 12 weeks of paid parental leave.
• Unlimited PTO, up to 15 accrued PTO days per year under the standard program, and 11 holidays.
• 401(k) traditional and Roth options with a 4% Fidelity match.
• Fast-moving environment with minimal bureaucracy and mission-driven colleagues.