Customer Engineer (Robotics)

Location: Watertown, Massachusetts, United States; on-site

What you will do

• Build a deep understanding of robotic system behavior across environments, configurations, and product types.
• Lead complex investigations across perception, motion, hardware, and operations using logs, telemetry, and on-site context.
• Identify root causes and drive system-level fixes, configuration changes, and new capabilities that prevent recurring issues across the fleet.
• Partner with R&D to test hypotheses, validate production fixes, and improve system robustness.
• Engage directly with customers during high-impact issues and explain technical findings to engineers and non-technical stakeholders.
• Develop debugging tools, frameworks, and playbooks that improve issue resolution across the organization.

Requirements

• 2–5 years of experience in robotics, automation, or complex hardware-software systems.
• Hands-on experience with real-world robotic or automation systems.
• Strong systems thinking and the ability to reason across software, hardware, and real-world environments.
• Experience using logs, telemetry, and data to debug ambiguous issues and test hypotheses.
• Ability to drive problems end-to-end in unstructured environments and work cross-functionally with engineering, product, and customer-facing teams.
• Willingness to engage directly with customers and spend time in production environments when needed.

Nice to have

• Experience with robotic manipulation, perception systems, or motion planning.
• Exposure to warehouse, manufacturing, or industrial environments.
• Experience with debugging tools, scripting, or data analysis using Python or SQL.
• Experience driving production fixes with R&D teams.
• Familiarity with deploying or supporting systems in live operational environments.

Culture & Benefits

• Work at the intersection of engineering, product, customers, and real-world robotic deployments.
• Combine deep technical investigation with direct field impact rather than traditional support or purely R&D work.
• Improve robot performance across the fleet by solving issues at their root.
• Help develop the frameworks, tools, and system understanding required for reliable, scalable production deployments.