Sr. Manager Product Service and Support (Robotics)

Location: Redwood City, CA, United States; on-site with extended customer-site deployments of up to 30% of working time. Assignments may last several weeks or months and involve warehouse conditions, prolonged standing, walking, and occasional extended hours or on-call rotations.

Salary: $150,000–$180,000 annually, plus potential equity, benefits, and other incentives.

Company

hirify.global develops software-driven, hardware-agnostic robotic systems for warehouse automation.

What you will do

• Lead field deployment and steady-state operation of Mech robotic systems at customer sites.
• Diagnose hardware and system issues using logs, field diagnostics, and hands-on testing; perform root-cause analysis and durable fixes.
• Coordinate repairs, replacements, upgrades, retrofits, warranty actions, spare-part tracking, and RMAs.
• Partner with Applications Support, TAC, Product Engineering, and service teams on complex hardware, sensor, and application issues.
• Create service manuals, troubleshooting trees, runbooks, knowledge-base articles, and automated diagnostics.
• Train field personnel and integrators and provide technical leadership during pilots, go-lives, upgrades, and chronic issue investigations.

Requirements

• Bachelor’s degree in Mechanical, Electrical, Mechatronics, Industrial Engineering, or a related field.
• 3+ years of experience in field service, product support, or hardware debugging for robotics, automation, or complex electromechanical systems.
• Strong troubleshooting skills across electromechanical systems, pneumatics, drives, sensors, and industrial robotics.
• Experience with Linux command line, log analysis, and basic application debugging using Python and SQL.
• Ability to read schematics, wiring diagrams, and mechanical drawings; perform equipment access, lifting, calibration, and service tasks in warehouse environments.
• Ability to lead service actions in ambiguous field conditions and remain available for high-severity incidents when required.

Nice to have

• Experience with warehouse robotics or industrial automation systems.
• Familiarity with EtherCAT, Beckhoff, Elmo servo drives, Grafana, Kibana, Foxglove, or ArgoCD.
• Field service engineering or hardware NPI commissioning experience.
• Experience developing diagnostic tooling and debugging real-time application layers.
• Knowledge of reliability modeling, FMEA, MTTR, or MTBF.

Culture & Benefits

• Work on robotics designed to automate repetitive and physically difficult warehouse tasks.
• Customer-site assignments are structured to establish a consistent presence and reduce frequent travel.
• Compensation may include equity awards, benefits, wellness resources, and other incentives depending on eligibility and location.
• Work in a multidisciplinary engineering environment focused on customer reliability and continuous improvement.