Senior Technical Support Engineer (Robotics)

Location: Waltham Office, United States; onsite

Salary: $60,728–$75,910 annually

Company

hirify.global develops sophisticated robotic systems and supporting software, hardware, and networked technologies.

What you will do

• Provide technical support to customers and internal users across robots, payloads, servers, software interfaces, and communication systems.
• Diagnose, troubleshoot, reproduce, fix, and debug complex electro/mechanical and software issues.
• Use internal tools and robot log data to identify root causes and resolve customer problems.
• Manage support queues, respond to troubleshooting emails and chats, and reduce long-running issues against key performance indicators.
• Document software incidents, bugs, and feature requests for Development and Quality teams.
• Support customer installations, training, proactive technical outreach, and continuous process improvement.

Requirements

• Bachelor’s degree or higher in Engineering, Computer Science, or a related field.
• Proficiency with Linux-based operating systems.
• Proficiency in a high-level programming language such as Python or C++.
• Excellent computer and interpersonal skills.
• Ability to take ownership of complex problems, communicate technical expertise clearly, learn quickly, and collaborate across teams.

Culture & Benefits

• Customer-focused technical support role representing hirify.global’ expertise and voice.
• Medical, dental, and vision benefits.
• 401(k), paid time off, and an annual bonus structure.