Engagement Manager

Location: United States (Remote)

Company

A SaaS automation provider delivering composable automation solutions for mission-critical business processes across cloud and on-premises environments.

What you will do

• Support the sales pipeline by selling professional services and developing Statements of Work that define project goals, scope, and deliverables.
• Lead multiple enterprise implementation projects from planning through completion, ensuring delivery on time and within budget.
• Create project plans, track risks, issues, resources, and financial deliverables.
• Communicate milestones, delivery dates, risks, delays, and progress reports to customers, executives, and internal stakeholders.
• Guide customers through successful product implementations, troubleshoot high-level technical issues, and identify project gaps.
• Work with Professional Services management to improve implementation processes, meet team KPIs, and identify AI-driven efficiency opportunities.

Requirements

• 5+ years of experience in customer-facing program or project leadership, managing multiple enterprise-level engagements of varying size and complexity.
• 2+ years of experience leading workload or business process automation engagements.
• ERP experience; SAP experience is particularly relevant.
• Strong project organization, time management, analytical, presentation, and customer service skills.
• Ability to manage competing priorities, facilitate collaboration across in-person and virtual teams, and interact with senior executives through C-level stakeholders.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.

Nice to have

• Project management certification.
• Awareness of SAP RISE and S/4HANA.
• Experience with Professional Services Automation software or Smartsheet.
• Experience selling professional services before implementation.

Culture & Benefits

• Customer-focused professional services environment.
• Values include collaboration, curiosity, accountability, problem-solving, and respect.
• Work with global automation experts and customer success engineers.