Partner SE Deployment Manager

Location: Hybrid, with four days per week in either the San Francisco or Mountain View office; up to 25% travel.

Salary: $209,000–$300,000 annual on-target earnings.

Company

Glean provides an enterprise Work AI platform with intelligent search, an AI assistant, AI agents, SaaS connectors, flexible LLM support, and APIs.

What you will do

• Build and operationalize the partner services operating model, including engagement paths, governance, quality controls, escalations, and feedback loops.
• Develop partner maturity paths from initial preparation through guided delivery and independent customer delivery.
• Work with partners and customer-facing teams on enablement, coaching, customer engagements, and reusable delivery playbooks.
• Define accountability across Glean, partners, and customers for implementation, adoption, outcomes, and ongoing support.
• Select, segment, and match services partners to customer opportunities based on capabilities, needs, and delivery risk.
• Establish delivery and business metrics and use field feedback to improve tooling, support processes, product feedback, and partner-led delivery.

Requirements

• Experience building or scaling professional services, consulting, delivery, or partner-led services practices in enterprise SaaS, technology, or consulting.
• Experience managing delivery quality, capacity, utilization, profitability, governance, or escalations.
• Experience creating repeatable operating processes in early-stage, fast-growing, or ambiguous environments.
• Technical credibility across enterprise applications, integrations, cloud platforms, APIs, or AI solutions.
• Ability to influence Sales, Delivery, Product, Engineering, Support, and executive stakeholders without formal authority.
• Strong written, verbal, analytical, and cross-functional communication skills, with practical AI fluency and judgment around customer risk.

Culture & Benefits

• Medical, vision, and dental coverage.
• Generous time-off policy and access to a 401(k) plan.
• Home office improvement, education, and wellness stipends.
• Regular company events and healthy lunches at the office.
• Commitment to a diverse and inclusive workplace.

Hiring process

• The interview process includes a brief AI-focused exercise or discussion.