SMB Account Manager (AI)

Location: San Francisco, United States; on-site. Relocation assistance to San Francisco is available for successful applicants, with visa and green card support where applicable.

Salary: $110K–$150K annually

Company

hirify.global is an AI contract intelligence platform used by companies including Uber, Meta, Canva, IBM, and Shopify.

What you will do

• Own and grow a portfolio of 200+ SMB accounts through renewals, upsells, and new product expansion.
• Partner with a dedicated CSM on webinars, campaigns, proactive outreach, and scaled adoption programs.
• Run proactive renewal cycles, protect revenue, and maintain accurate forecasts and CRM data.
• Build multi-stakeholder customer relationships through consultative discovery and regular remote and in-person engagement.
• Manage procurement and contract execution end-to-end, leading commercial conversations from initiation to close.
• Work with Sales, Legal, Marketing, and Product to solve customer challenges and drive expansion.

Requirements

• 2–4 years of experience in SaaS account management, sales, or quota-carrying customer success.
• Demonstrated success hitting quota through new product sales, upgrades, and expansion motions.
• Strong discovery, demonstration, consultative selling, and multi-stakeholder communication skills.
• Experience building durable commercial customer relationships and growing accounts.
• Highly organized, self-motivated, resourceful, and reliable in following through on commitments.
• Curiosity about the legal industry and interest in technology that changes how companies manage risk and agreements.

Nice to have

• Early-stage, scale-up, or startup experience, particularly where processes were built from scratch.

Culture & Benefits

• Entrepreneurial, commercially driven environment with significant responsibility in a rapidly growing company.
• Meaningful equity ownership.
• Medical, dental, and vision coverage, plus life insurance.
• HSA and FSA accounts, 401(k), commuter benefits, and unlimited PTO.
• Downtown San Francisco office with catered lunch five days a week, snacks, coffee, an in-building gym, and a dog-friendly environment.

Hiring process

• Additional company growth and business details are shared with candidates who proceed through the interview process.