Head of Global Account Management (SaaS)

Location: United States — Remote

Company

hirify.global develops autonomous cloud and AI infrastructure resource management software that helps DevOps and platform engineering teams optimize performance and reduce cloud costs.

What you will do

• Develop strategies to maximize customer lifetime value, retention, renewals, and expansion across enterprise accounts.
• Build the operating framework, methodologies, and metrics for a scalable global Account Management organization.
• Identify and execute upsell and cross-sell opportunities aligned with revenue goals.
• Act as executive sponsor for strategic customers and build relationships with DevOps leaders, CTOs, FinOps stakeholders, and C-suite executives.
• Recruit, mentor, and lead a global Account Management team while fostering accountability and customer advocacy.
• Partner with Sales, Technical Account Management, Product, Marketing, and Operations to improve customer outcomes and inform product and go-to-market strategy.

Requirements

• 10+ years of experience in enterprise SaaS Account Management, Customer Success, or related roles, including leadership of global teams.
• Proven success driving revenue growth, retention, and expansion within large enterprise accounts.
• Strong commercial leadership, including renewals, pricing strategy, and complex contract negotiations.
• Experience with Kubernetes, containers, AWS, GCP, Azure, and cloud technologies.
• Experience working with technical personas, including DevOps and engineering teams.
• Exceptional executive presence, strategic thinking, data-driven decision-making, and business acumen.

Culture & Benefits

• Work with an autonomous cloud and AI infrastructure platform serving leading enterprise customers.
• Collaborate across Sales, Technical Account Management, Product, Marketing, and Operations.
• Help shape a high-growth SaaS organization and expand its global presence.
• Build a culture focused on excellence, accountability, and customer advocacy.