Head, Category Management (Fintech)

Location: Lagos, Nigeria (hybrid model)

Company

Fintech company providing an all-in-one business management platform for retail and restaurant businesses, including inventory tracking, bookkeeping, and payments.

What you will do

• Lead, coach, and develop Category Managers and Brand Managers.
• Own Month 3 and Month 6 customer retention, contract renewals, and upsell pipelines across categories and locations.
• Design and run category and brand executive reviews for senior leadership.
• Build renewal governance frameworks and ensure proactive outreach before contracts lapse.
• Track, analyze, and report commercial metrics related to revenue protection and expansion.
• Partner with Product, Marketing, and Customer Support to identify growth opportunities and improve customer experience.

Requirements

• 8+ years of progressive experience leading account management, category management, or customer retention teams.
• Strong commercial acumen with experience in portfolio management and high-stakes negotiation.
• Ability to use data to identify trends, guide strategy, and manage large customer cohorts.
• Experience scaling commercial systems and frameworks in fast-growing teams.
• Strong senior stakeholder management and relationship-building skills.
• Experience in tech, fintech, SaaS, or highly regulated environments is preferred.

Nice to have

• Experience designing or implementing automated customer retention or renewal tracking systems.
• Experience managing portfolios across multiple regional or geographical markets.

Culture & Benefits

• Competitive compensation and benefits.
• Career growth opportunities and continuous professional learning.
• Collaborative and supportive work culture.
• Success is measured through retention of at least 60% by Month 6, renewal rates of at least 90%, healthy cohort expansion, transparent renewal governance, and strong team performance.